HANS NATURAL (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website or purchasing our products, you agree to the terms of this policy.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, delivery address, and payment details when you create an account, place an order, or contact us.
- Transaction information: products purchased, order amounts, payment method type (not full card numbers), and order history.
- Communications: records of correspondence when you contact our support team.
- Automatically collected data: IP address, browser type, device information, pages visited, referral URLs, and time spent on pages via cookies and similar technologies.
2. How We Use Your Information
- To process and fulfil your orders and send order-related communications.
- To manage your account and provide customer support.
- To send transactional emails such as order confirmations and shipping updates.
- To send marketing communications where you have opted in (you may opt out at any time).
- To improve our website, product range, and services through aggregated analytics.
- To detect and prevent fraud and ensure platform security.
- To comply with applicable legal obligations.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over SSL-encrypted connections. Payment information is processed by PCI-DSS compliant payment gateways and is never stored on our servers.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Order and account data is retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your data subject to these obligations.
7. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request erasure of your data where it is no longer necessary.
- Opt-out: unsubscribe from marketing communications at any time via the link in any email.
- Portability: request your data in a structured, machine-readable format.
To exercise any of these rights, contact us at hansnaturalherbal@gmail.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of our services after such changes constitutes your acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at hansnaturalherbal@gmail.com or via our contact page.