Returns & Refund Policy

Our Approach

We take great care in crafting and packing every order. If something isn’t right, we want to make it right. This policy outlines when returns are accepted, how to initiate one, and how refunds work.

Return Eligibility

We accept returns under the following conditions:

How to Initiate a Return

1. Contact us within the return window via our contact page. Select “Order Support” as the subject.
2. Provide your order number and a brief description of the reason for the return. For damaged or incorrect items, please attach a photograph.
3. Receive return instructions. Our team will review your request and send you detailed return instructions, including the return address, within 1–2 business days.
4. Ship the item back securely in its original packaging. We recommend using a tracked shipping service. Customers bear return shipping costs unless the return is due to our error or a product defect.
5. Refund or replacement will be processed upon receipt and inspection of the returned item.

Refund Timelines

Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds are processed as follows:

Refunds are credited to the original payment method used at checkout. We do not offer cash refunds.

Replacements

For orders with defective, damaged, or incorrectly fulfilled products, you may choose a full refund or a replacement of the same item. Replacement dispatch follows our standard processing timeline of 1–2 business days from approval.

Exchanges

We do not currently process direct exchanges. If you’d like a different product, please initiate a return for the original item (if eligible) and place a new order separately.

Sale & Promotional Items

Items purchased during a sale, promotional event, or with a discount code are not eligible for change-of-mind returns. However, if such an item arrives defective or incorrect, our standard defect policy applies and a full refund or replacement will be offered.