Please read these Terms of Service carefully before using the HANS NATURAL website or purchasing our products. By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these terms.
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and HANS NATURAL. If you do not agree to these Terms, please do not use our website or services. We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Pricing
- All product descriptions and images are provided in good faith. Minor variations in colour, texture, or packaging may occur due to the handcrafted nature of our products.
- Prices are displayed in Indian Rupees (₹) and are inclusive of all applicable taxes unless stated otherwise.
- We reserve the right to modify prices at any time without prior notice. Orders already confirmed will not be affected by subsequent price changes.
- In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel the order.
3. Orders & Payment
- Placing an order constitutes an offer to purchase. Acceptance occurs when we confirm the order and process payment.
- We accept UPI, credit cards, debit cards, and net banking. All payments are processed securely through our payment gateway.
- We reserve the right to cancel orders suspected of fraud, duplication, or unauthorised activity. A full refund will be issued in such cases.
- Order modification or cancellation requests must be made within 1 hour of placement. Once processing begins, changes may not be possible.
4. Shipping & Delivery
Shipping timelines are estimates and not guaranteed. HANS NATURALis not liable for delays caused by third-party carriers, weather, customs, or events beyond our control. Please refer to our Shipping Policy for full details.
5. Returns & Refunds
Our returns and refund process is governed by our Returns & Refund Policy. By purchasing from us, you agree to the terms of that policy. Due to the personal care nature of our products, returns of opened or used items are not accepted unless the product is defective or incorrectly fulfilled.
6. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use. We reserve the right to terminate accounts that violate these Terms.
7. Intellectual Property
All content on this website — including text, images, logos, product formulations, brand marks, and design — is the intellectual property of HANS NATURAL or its licensors. You may not reproduce, distribute, or use any content without prior written permission.
8. Prohibited Use
You agree not to:
- Use the website for any unlawful purpose or in violation of any regulations.
- Attempt to gain unauthorised access to our systems or data.
- Resell our products without explicit written authorisation.
- Submit false, fraudulent, or misleading information.
- Use automated bots or scrapers without our express permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, HANS NATURAL shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our products or services. Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim. Nothing in these Terms limits our liability for death, personal injury caused by negligence, or fraud.
10. Indemnification
You agree to indemnify and hold harmless HANS NATURAL, its employees, agents, and suppliers from any claims, losses, damages, or expenses (including legal fees) arising from your violation of these Terms or your use of our website and products.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of India.
12. Changes to These Terms
We may revise these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the new Terms.
13. Contact
For any questions about these Terms, please contact us via our contact page.